Platinum Series Vol.3 Vienna Nicolai String Quartet—Celebrating the 250th Anniversary of Beethoven’s Birth scheduled for Wednesday, November 18, has been called off amid COVID-19 concerns.

Regarding your purchased tickets, a refund is available. (The tickets are not valid for other performances.)

The procedure of ticket refunds depends on:

⁃  if you purchased Series Packages (5-performances) or Single tickets

⁃  how you received the tickets

⁃  whether you have received the tickets or not

Therefore, please follow the below steps that correspond to your case.

1. Those who purchased Series Packages (5-performances) tickets

Period for accepting refund requests:

Thursday, December 31, 2020

(The request submission must be postmarked by the deadline.)

How to request a refund (By post only)

Please send your tickets and a sheet of paper filled out with the following information to the Tokyo Bunka Kaikan Box Office.

Required information:

Your name (Japanese phonetics included)

Your telephone number

The total number of your purchased tickets

Your bank account information (Please leave a note if you do not have your bank account in Japan.): bank name, branch name, account holder (Japanese phonetics included), account type (checking or savings), account number

Postal Address:

Attn: Ticket Refund Team

Tokyo Bunka Kaikan Box Office

5-45, Ueno Koen, Taito-ku, Tokyo, 110-8716

* Please note that your tickets will not be reimbursed in case the mail is not delivered to the Box Office by misdelivery and so on.

Costs you get refunded

⁃ Ticket Cost

⁃ Service fees

* All expenses presented by the box office on purchasing tickets.

⁃ Postage fee for sending back tickets (Up to 244yen)

* Please note that your tickets will not be reimbursed in case the mail is not delivered to the Box Office by misdelivery and so on.

Refund Period

You will receive a refund in your designated bank account in about three months at the latest after the box office receives your tickets.

2. Those who purchased Single tickets

2-1. Those who collected the tickets at the Tokyo Bunka Kaikan Box Office on-site

Period for accepting refund requests:

Thursday, December 31, 2020

(The request submission must be postmarked by the deadline.)

How to request a refund (By post only)

Please send your tickets and a sheet of paper filled out with the following information to the Tokyo Bunka Kaikan Box Office.

Required information:

Your name (Japanese phonetics included)

Your telephone number

The total number of your purchased tickets

Your bank account information (Please leave a note if you do not have your bank account in Japan.): bank name, branch name, account holder (Japanese phonetics included), account type (checking or savings), account number

Postal Address:

Attn: Ticket Refund Team

Tokyo Bunka Kaikan Box Office

5-45, Ueno Koen, Taito-ku, Tokyo, 110-8716

* Please note that your tickets will not be reimbursed in case the mail is not delivered to the Box Office by misdelivery and so on.

Costs you get refunded

⁃ Ticket Cost

⁃ Service fees

* All expenses presented by the box office on purchasing tickets.

* If you have purchased with tickets for other events, only the system charge and the ticket issuing fee will be refunded.

⁃ Postage fee for sending back tickets (Up to 244yen)

* Please note that your tickets will not be reimbursed in case the mail is not delivered to the Box Office by misdelivery and so on.

Refund Period

You will receive a refund in your designated bank account in about three months at the latest after the box office receives your tickets.

2-2. Those who collected the tickets issued at 7-Eleven stores

Period for accepting refund requests:

Thursday, October 15, 2020 10:00–Thursday, December 31, 2020 23:59 JST

How to get a refund:

You will get reimbursed for the below cost at specific 7-Eleven stores.

Please bring your tickets to the 7-Eleven store where you had the tickets issued during the designated period. The store name where your tickets were issued is written on the bottom left of your ticket.

Costs you get refunded

⁃ Ticket Cost

⁃ Service fees

* All expenses presented by the box office on purchasing tickets.

If you are not able to get a refund at the store where your tickets were issued, please follow the above step 2-1: “Those who received the tickets at the Tokyo Bunka Kaikan Box Office on-site” to request a refund.

2-3. Those who meet either of cases below:

⁃ You have not had the tickets issued at 7-Eleven stores yet

⁃ You received the tickets by post through booking online with credit card payment

There is no need for action taken from your end.

You will get a refund through credit card companies. Please check your credit card billing statement issued by your credit card company for the details.

Costs you get refunded

⁃ Ticket Cost

⁃ Service fees

* All expenses presented by the box office on purchasing tickets.

Platinum Series Lineup

Vienna Nicolai String Quartet

Violin: Wilfried Kazuki HEDENBORG

Violin: Benjamin MORRISON

Viola: Gerhard MARSCHNER

Cello: Bernhard Naoki HEDENBORG

Beethoven:

String Quartet No.10 in E-flat major, Op.74 “Harp”

String Quartet No.11 in F minor, Op.95 “Serioso”

Grosse Fuge in B-flat major, Op.133

Series Packages (5-performances): S24,750yen A19,800yen

Single ticket: S5,500yen A4,400yen B2,750yen Under-26s 1,100yen (Valid ID required)

*  The following tickets are only available at the Tokyo Bunka Kaikan Box Office through the below services.

⁃ Series Packages (5-performances): in person or by telephone (online not available)

⁃ Seat B and Under-26s: in person, by telephone, online

* Every other seat row will be unoccupied. Please note that those seats kept unoccupied might be additionally on sale later.

* Please note that we may ask you to move from your reserved seat to another upon entering the venue, depending on further governmental policies.

Series Packages (5-performances): Sat, Apr 11-Sat, Apr 25, 2020 (Limited-time sales)

Single ticket: Sat, Sep 12, 2020

* The ticket sales starting date has been changed as above from the initial announcement.

Tokyo Bunka Kaikan Box Office

Tokyo Metropolitan Government/ Tokyo Metropolitan Foundation for History and Culture: the Tokyo Bunka Kaikan, the Arts Council Tokyo