Regarding your purchased tickets, a refund is available.

The procedure of ticket refunds depends on

⁃ how you received the tickets

⁃ whether you have received the tickets.

Please follow the below steps corresponding to your case.

You can also donate your tickets (See the below step 4.).

1. Those who meet either of cases below:

⁃ You purchased the tickets through online service of Tokyo Bunka Kaikan Box Office in English.

⁃ You have not had the tickets issued at 7-Eleven stores yet

⁃ You received the tickets by post through booking online with credit card payment

There is no need for action taken from your end.

You will get a refund through credit card companies. Please check your credit card billing statement issued by your credit card company for the details.

Costs you get refunded

⁃ Ticket Cost

⁃ Service fees

* All expenses presented by the box office on purchasing tickets.

2. Those who received the tickets at the Tokyo Bunka Kaikan Box Office on-site or by post (excluding those who received the tickets by post through booking online with credit card payment)

Period for accepting refund requests:

Until Tueday, December 7, 2021

(The request submission must arrive by the deadline.)

How to request a refund (in person and by post)

2-1. In person

Please bring your tickets to the Tokyo Bunka Kaikan Box Office.

2-2. By post

Please send your tickets and a sheet of paper filled out with the following information to the Tokyo Bunka Kaikan Box Office.

Required information:

Your name (Japanese phonetics included)

Your telephone number

The total number of your purchased tickets

Your bank account information (Please leave a note if you do not have your bank account in Japan.)—bank name, branch name, account holder (Japanese phonetics included), account type (checking or savings), account number

Postal Address:

Attn: Ticket Refund Team

Tokyo Bunka Kaikan Box Office

5-45 Ueno Koen, Taito-ku, Tokyo 110-8716

* Please note that your tickets will not be reimbursed in case the mail is not delivered to the Box Office by misdelivery and so on.

Costs you get refunded

⁃ Ticket Cost

⁃ Service fees

* All expenses presented by the box office on purchasing tickets.

* If you have purchased with tickets for other events, only the system service charge and ticket issuing fee will be refunded.

⁃ Postage fee for sending back tickets (up to 244yen)

* Please note that your tickets will not be reimbursed in case the mail is not delivered to the Box Office by misdelivery and so on.

Refund Period

You will receive a refund in about three months at the latest after the box office receives your tickets.

3. Those who collected the tickets issued at 7-Eleven stores

Period for accepting refund requests:

Friday, October 8, 10:00–Tueday, December 7, 23:59, 2021 (JST/UTC+9)

How to get a refund:

You will get reimbursed for the below cost at specific 7-Eleven stores. Please bring your tickets to the 7-Eleven store where you had the tickets issued during the designated period.

The store name where your tickets were issued is written on the bottom left of your ticket.

Costs you get refunded

⁃ Ticket Cost

⁃ Service fees

* All expenses presented by the box office on purchasing tickets.

If you are not able to get a refund at the store where your tickets were issued, please follow the above step 2: “Those who received the tickets at the Tokyo Bunka Kaikan Box Office on-site or by post” to request a refund.

4. Those who wish to convert the ticket purchase into donation

If you would like to donate the cost of the ticket instead of requesting a refund, please fill out the below form and send it along with the original ticket of the corresponding performance to the following address by Tueday, December 7.

Attn: Ticket Donation Team

Tokyo Bunka Kaikan Box Office

5-45 Ueno Koen, Taito-ku, Tokyo 110-8716

View the webpage Support Us (only in Japanese)

Ticket Donation Request Form (PDF/Word *The form is only in Japanese.)

Form Sample (PDF *only in Japanese)

Soprano: Zarina ALTYNBAYEVA *1st prize and Audience Award of Voice section at the 16th Tokyo Music Competition

Piano: SAKAI Aika

◇View artists profiles (only in Japanese)

DONIZETTI: “Quel guardo, il cavaliere” from Don Pasquale

HAMIDI: Bulbul (Nightingale)

and more

Reserved Seats 1,100yen

* The tickets are on sale by following the guidelines and other regulations set by the Tokyo Metropolitan Government. Please note that the ticket sales are subject to suspension depending on the restriction of the seating capacity and the sales situation.

* The frontmost row is the row B.

* The tickets will be on sale by keeping either left or right next to the booked seat unoccupied. There will be no additional tickets to be sold for the unoccupied seats.

View Seating Chart

Wed, Jul 28, 2021

Tokyo Bunka Kaikan Box Office

Tokyo Bunka Kaikan operated by Tokyo Metropolitan Foundation for History and Culture